Babyletto Reviews

IF YOU NEED TO RETURN AN ITEM, FOR ANY REASON- TAKING A SPOON TO YOUR EYEBALL IS EASIER.
I needed to return the Babyletto changing tray. It was 1 inch too long. I called there customer service number- they do not answer and just have a recording. They also require written approval for your return, and limit the time you have to send it back.
I then emailed customer service the end of March, waited 5 days and emailed a second time since it needs to be returned to them by a set date. I then still didn't hear back from them until April 9th. They then proceed to tell me that they cannot find my order and that I ordered it through Target and to figure out the issue with Target. I DID NOT ORDER IT THROUGH TARGET. I then sent them an attachment of their website confirmation. They email back and say they cant open it. I email them again and add the details into the email exchange. At this point, its now April 15th, I have emailed them 8 times, and am now being told that they will take the return, but only after they deduct $37.03 from the purchase AND CHARGE A 25% RESTOCKING FEE!!! SO, I spent $115 and they are saying they will take the return but then deduct $65.78 from the $115. They will then resell this to another sucker (like me).
Awful, awful, awful company and customer service!!!!

Worst customer service ever! Bought a dresser for our nursery. Contained three broken parts. It took over a week to get an initial response to emailing the website (due to COVID they are not answering the phone). They sent the replacement part which took over a week to receive. One part was incorrect. Took almost another week to get another response after notifying them that the part was incorrect. I have sent all the information needed to replace the item such as the model number, part number, photos, detailed description of the issue, and photos of the instructions. Believe it or not they sent me the exact same incorrect part. I asked to speak with a supervisor and the customer service person did not respond to my request. There is no one else to ask for help and no way to let the company know that the person assigned to assist you is not doing their job correctly. It has been over 3 weeks and we have a dresser that is only partially put together. To top it off the item was very expensive and not worth being jerked around like this. So why don’t they provide quality customer service?